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I suspect your modem is actually a router and the methods to troubleshoot depends greatly if it is a router or a modem. First try the simple thing.
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SG broadband routers modems - Motorola SBV5121 VoIP Cable Modem.
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Belkin High-Speed Internet Modem Cable, RJ11M/M, 15ft.: Electronics
Buy 20m White Network Cable - High Quality / CAT5e enhanced / RJ45 / Ethernet / Patch / LAN / Router / Modem / 10/100 at Amazon UK. Free delivery on eligible orders.
Q What cable do I use to connect a PC to a DSL or Cable modem. A To make a connection to a PC from a DSL or Cable modem you will need to use a CAT 5.
I bought this cable to replace the DSL patch cable that came with my DSL modem. There was nothing wrong with patch cable, but it was too short for the my new office configuration. The patch cable was 12' long and I needed more like 15'. The next step up on the patch cable was 25' and I didn't need the second line (patch cables are RJ14 cables and have two lines running through them with the same connector as a typical single phone line, RJ11).